Problem
General Motors needed to train telecommunications coordinators on new software so they could manage 250,000 phone lines. They anticipated two weeks of off-site training for all 800 coordinators.
Solution
Explainers uncovered the major tasks and removed unnecessary theory. We then created a 60-page, highly visual quick-reference guide.
Results
This approach reduced two weeks of training to a 3-hour online session, greatly decreasing costs. Coordinator learning retention also increased dramatically..