Problem
General Motors needed to train telecommunications coordinators on new software so they could manage 250,000 phone lines. They anticipated two weeks of off-site training for all 800 coordinators.

Solution
Explainers uncovered the major tasks and removed unnecessary theory. We then created a 60-page, highly visual quick-reference guide.

Results
This approach reduced two weeks of training to a 3-hour online session, greatly decreasing costs. Coordinator learning retention also increased dramatically..

Problem
Eaton needed a top view introduction of the hybrid system for their fleet technicians and drivers, as well as a prerequisite for hands-on training for service technicians.

Solution
Instead of two separate trainings, Explainers developed one computer-based training (CBT) program with video, animation and interactive exercises.

Results
Eaton was able to successfully address the needs of both audiences, saving time and reducing costs.

Problem
Eaton had a tight deadline to meet the training needs for the users of their automated transmissions.

Solution
Through a strategic coalition, Explainers enhanced Eaton's existing formatting and animation with additional simulations and interactivity.

Results
Eaton met the tight training schedules, covered different training ability levels, all while saving a great deal of time.

Problem
The Michigan State Police procedures for warrant arrests were buried in a mountain of text, resulting in errors that ultimately affected the criminal justice process.

Solution
Explainers developed a process flow with icons that clearly showed what each department needed to do and when they needed to do it.

Results
These job aids accelerated training for new personnel and greatly reduced errors across the justice departments.