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US Postal

US Postal Services requires “text-heavy manuals” in their RFPs. Their supplier, Grand Rapids Label, wanted to make sure their equipment could be repaired quickly and knew these manuals were ineffective.

Explainers provided them with a text-heavy manual (to meet the RFP) and, more importantly and convenient, a set of visual work instructions for the technicians to use.

The visual TOC helped technicians find the procedures quickly and downtime for repairs was greatly reduced.