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Clutch

Problem
Clutch service technicians had to reference five manuals to find answers to installation, repair and troubleshooting questions. They ended up making frequent calls to Eaton’s Call Center.

Solution
Explainers consolidated the five manuals into one highly visual manual and included symptom-driven diagnostics.

Results
Technicians were quickly able to get to the correct visual repair instructions, reducing call center inquiries, and increasing customer satisfaction.