It’s a fact of doing business. Equipment WILL need repairs. However, the less time spent on those repairs, the better, right?
Repairs and testing can be performed quickly, accurately and easily with visual standard work instructions from Explainers. They are custom created specifically for your machinery and provide step-by-step, visual directions.
Listed below are some real case examples of how Explainers produced some GREAT Repair and Testing Instructions to get REAL solutions for our clients.
US Postal Services requires “text-heavy manuals” in their RFPs. Their supplier, Grand Rapids Label, wanted to make sure their equipment could be repaired quickly and knew these manuals were ineffective.
Explainers provided them with a text-heavy manual (to meet the RFP) and, more importantly and convenient, a set of visual work instructions for the technicians to use.
The visual TOC helped technicians find the procedures quickly and downtime for repairs was greatly reduced.
Clutch service technicians had to reference five manuals to find answers to installation, repair and troubleshooting questions. They ended up making frequent calls to Eaton’s Call Center.
Explainers consolidated the five manuals into one highly visual manual and included symptom-driven diagnostics.
Technicians were quickly able to get to the correct visual repair instructions, reducing call center inquiries, and increasing customer satisfaction.
Aerospace and defense products must be fully documented by a CMM which covers all test, repair and replacement procedures needed for maintenance.
Explainers extensive knowledge and experience creating comprehensive and technically sound CMMs allowed us to anticipate the work needed and minimize the impact on our client’s staff.
ATA specifications were followed. Writing standards like Simplified English were observed. Clear instructions to users were presented, including Illustrated Parts Lists (IPL).