Problem
Because many operators in this food processing facility had English as a second language (ESL), they could not comprehend text-heavy standardized work instructions.

Solution
With illustrations explaining the process, ESL operators could understand and perform the work correctly. In addition,

Results
Performance improved for workers of all languages. Translation costs weregreatly reduced (fewer words, lower costs).

Problem
Workers in an automotive parts manufacturing facility were making packaging errors that resulted in charge-backs from the OEM, additional mandatory inspections and rework.

Solution
Explainers developed highly visual, poster-sized operation instructions that clearly documented standard best practices. The posters were hung in each work cell.

Results
The ckients waste was greatly reduced, and secondary inspections were all but eliminated.

Problem
Our glass manufacturing client was losing veteran employees and needed accurate knowledge transfer of procedures so the new employees were properly trained.

Solution
Working side by side with the exiting employees, Explainers captured their relevant experience and steps and explained them visually in manufacturing work instruction format. 

Results
Our client was able to efficiently train new employees and effectively retain product quality.

Problem
Operators at our client’s aerospace facility could not pass a certification test for starting a line.

Solution
Explainers distilled the pertinent information necessary to start the line,and provided it in a user friendly, visual format.

Results
Workers were able to use the visual instructions as a study aid and successfully pass the necessary tests. They also used the visual instructions as an on-the-job quick-reference set of operator instructions