Explainers’ custom-designed visual work instructions can be used as installation and quick-start guides. Product illustrations allow users to see what the end product looks like and what steps they need to get started.
Listed below are some real case examples of how Explainers produced some GREAT Installation and Quick-Start Guides to get REAL solutions for our clients.
Problem
Stryker, a global company, needed the setup guides they include with their products available in sixteen languages, making translation costs high.
Solution
Explainers eliminated the need for translating steps by creating a quick-start assembly guide that uses illustrations to clearly explain every step visually, without a lot of reading.
Results
Stryker drastically reduced translation costs and the associated costs related to managing, printing and updating the multiple files.
Problem
Pro Co introduced new technology with their Momentum sound system and experienced an excessive amount of calls from first-time business clients regarding setup of the system.
Solution
Explainers developed a highly visual, quick-reference sheet that guides a novice installer through the setup steps of this complicated system.
Results
Service calls were greatly reduced and customer satisfaction increased exponentially.
Problem
Jensen needed to reduce product returns on their radios due to poor installation from do-it-yourselfers to retail technicians.
Solution
Explainers accommodated a range of end-user competence and experience levels by creating a visual installation guide.
Results
Technicians could glance at the wiring diagram to verify proper installations.
Do-it-yourselfers could use the product illustrations as well as the step-by-step instructions to make all the connections.
This approach reduced product returns and improved relations with retail dealers.
Problem
Besser, an ISO 9000-certified company and custom builder of concrete product machinery, needed instructional manuals for their clients that were specifically tailored to their machines.
Solution
Explainers developed visual installation, parts, maintenance and operation manuals that Besser provided to their clients.
Results
Besser clients immediately were able to operate and maintain their machines safely.
Problem
Eaton needed to train the technicians and the sales force in the operation of their Mobile Diagnostics 200 Scan Tool on a limited budget.
Solution
Explainers developed a computer-based tutorial that walked users through the tool’s functions and capabilities using simulations and instruction.
Results
The CBT met the needs of both audiences, and was much more effective than reading alone, increasing retention and reducing training time.