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| Operator Instructions |  |
Installation and Quick-Start Guides | |
Maintenance and Service Procedures | |
Repair and Testing Instructions | |
Training Materials and Job Aids |
Repair and Testing Instructions
It's a fact of doing business. Equipment WILL need repairs. However, the less time spent on those repairs, the better, right? Repairs and testing can be performed quickly, accurately and easily with visual standard work instructions from Explainers. They are custom created specifically for your machinery and provide step-by-step, visual directions.
Solution
When physical orientation is cumbersome or dangerous, animation can move the operator through parts or areas. Three-D animation also allows the viewer to visualize concepts or intangibles, making animation especially helpful in the aerospace and medical worlds. Because many of our clients are confidential, we animated this automotive work instruction as an example.
Visual Repair Procedures Extend Machine Life
Problem
After investing in new packaging machinery, our client needed repair instructions for the technicians.
Solution
To reinforce standard best practice and give technicians access to the procedure when they needed it, we developed visual work instructions as training and job aids.
- Equipment was repaired efficiently.
- Productivity increased.
- Machine life was extended.
Consolidated Automotive Work Instructions Reduce Call Center Inquiries
Problem
Clutch service technicians had to reference five manuals to find answers to installation, repair and troubleshooting questions. They ended up making frequent calls to Eaton's Call Center.
Solution
We consolidated the five manuals into one and included symptom-driven diagnostics. This led technicians to the correct visual repair instructions and
- Reduced call center inquiries
- Increased customer satisfaction
Component Maintenance Manual Created for ATA Specifications
Problem
Aerospace and defense products must be fully documented by a CMM which covers all test, repair and replacement procedures needed for maintenance.
Solution
Our extensive knowledge and experience creating comprehensive and technically sound CMMs allowed us to anticipate the work needed and minimize the impact on our client's staff. We create CMMs that:
- Follow ATA specifications
- Observe writing standards like Simplified English
- Provide clear instructions to users
- Include Illustrated Parts Lists (IPL)
Downtime for Repairs Reduced with Visual Repair Instructions
Problem
US Postal Services requires "text-heavy manuals" in their RFPs. Their supplier, Grand Rapids Label, wanted to make sure their equipment could be repaired quickly and knew these manuals were ineffective.
Solution
We provided them with a text-heavy manual (to meet the RFP) and a set of visual work instructions for the technicians to use.
- Visual TOC helped technicians find the procedures quickly.
- Downtime for repairs was reduced.
Repair related downtime can quickly cut into profits. The key is to make sure this time is minimized through clearly indicated procedures for repairing and testing equipment. Let Explainers create your Repair and Testing Instructions and experience longer run-times, extended machine life and more competent service technicians.
